Refund policy

Return & Refund Policy

At MiniCraftor, we strive to deliver high-quality products and ensure every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns or replacements only in the following cases:

* You received a damaged product.
* You received a defective product.
* You received the wrong item.

To be eligible, you must contact us within 48 hours of delivery.

2. Proof Required

To process your request, please provide:

* Your order number.
* Clear photos of the product and packaging.
* An unboxing video recorded from the moment the sealed package is opened (recommended for faster verification).

Failure to provide sufficient evidence may result in the request being declined.

3. Non-Returnable Items

The following items cannot be returned or refunded:

* Customized or personalized products.
* Products damaged due to misuse, improper handling, or normal wear and tear.
* Products requested for return due to a change of mind, personal preference, or incorrect ordering by the customer.

4. Refunds

Once your request is approved and the returned item is received (if required), your refund will be processed to the original payment method or as store credit, depending on the circumstances.

Refund processing may take 5–10 business days after approval.

5. Replacement

If the product is confirmed to be damaged, defective, or incorrect, we will provide a replacement at no additional cost, subject to product availability.

If the same item is unavailable, we may offer a refund or an alternative product of equal value.

6. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective item), the return shipping cost will be borne by MiniCraftor.

For any other approved returns, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

8. Contact Us

For any return or refund request, please contact our customer support with your order details and supporting evidence. Our team will review your request and respond as soon as possible.