FAQ
❓ FREQUENTLY ASKED QUESTIONS
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📦 ORDERS & DELIVERY
Q: How long does delivery take?
A: 2-8 days depending on your location.
Standard figurines ship in 2-3 days.
Custom orders take 5-7 days extra.
Q: Can I track my order?
A: Yes! You get a tracking link on
WhatsApp and SMS after dispatch.
Q: Do you ship all over India?
A: Yes — we ship pan India via
Shiprocket courier partners.
Q: Do you ship outside India?
A: Not currently. Coming soon!
Q: Can I change my address after ordering?
A: Contact us within 12 hours of
ordering on WhatsApp. After dispatch
address cannot be changed.
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🏺 PRODUCTS
Q: Are these mass produced?
A: Never. Every figurine is individually
3D printed and hand painted by us.
Q: What material are figurines made of?
A: High quality photopolymer resin —
durable, lightweight, and detailed.
Q: How big are the figurines?
A: All standard figurines are 15cm
(approximately 6 inches) tall.
Q: Are they fragile?
A: Resin is strong but handle with care.
Avoid dropping on hard surfaces.
Q: Do colors vary from photos?
A: Slight variations are natural as each
piece is hand painted. Major colors
will always match.
Q: Can I get an unpainted figurine?
A: Yes! Select unpainted variant
at checkout for ₹499.
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🎨 CUSTOM ORDERS
Q: Can I get a custom figurine of myself?
A: Absolutely! Send your photo on
WhatsApp — we create your
likeness in resin.
Q: What custom orders do you take?
A: • Custom portrait busts
• Wedding couple figurines
• Pet figurines
• Graduation figurines
• Corporate trophies
• Any character you want!
Q: How long do custom orders take?
A: 7-10 business days from
approval of 3D preview.
Q: How does custom order work?
A: 1. WhatsApp us your photo
2. We share 3D preview for approval
3. You confirm + pay
4. We print, paint and ship
Q: What is the price for custom orders?
A: • Portrait bust: ₹2,500
• Couple figurine: ₹3,500
• Pet figurine: ₹2,500
• Graduation: ₹2,000
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💰 PAYMENTS
Q: What payment methods do you accept?
A: UPI, Credit/Debit cards,
Net Banking, Wallets and COD.
Q: Is it safe to pay on your website?
A: Yes — we use Razorpay, India's
most trusted payment gateway.
Your data is 100% secure.
Q: Do you accept COD?
A: Yes! Cash on delivery available
for orders up to ₹2,000.
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🔄 RETURNS & DAMAGE
Q: What if my figurine breaks in transit?
A: Send us a photo on WhatsApp within
24 hours — we replace it FREE.
Q: Can I return if I don't like it?
A: Standard figurines can be returned
within 7 days unused.
Custom orders cannot be returned.
Q: How long does refund take?
A: 3-7 business days to original
payment method.
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