Return policy

🔄 REFUND & RETURNS — MINI CRAFTOR

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✅ OUR COMMITMENT

Every Mini Craftor figurine is made
and inspected by hand before shipping.
We want you to love your purchase.

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💔 DAMAGED IN TRANSIT

If your order arrives damaged or broken:

→ WhatsApp us within 24 hours
   of delivery
→ Send clear photos of damage
→ We will refund within 5-7 business days

No need to return the damaged piece.
No questions asked.

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↩️ RETURNS — STANDARD FIGURINES

We accept returns if:
→ Wrong item was sent
→ Item significantly different
   from photos
→ Request made within 7 days
   of delivery
→ Item unused and in original
   packaging

How to return:
1. WhatsApp us your order number
2. We arrange free pickup
3. Refund processed within
   5-7 business days

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🚫 NON-RETURNABLE ITEMS

The following cannot be returned:

→ Custom portrait figurines
   (made specifically for you)
→ Wedding couple figurines
→ Pet figurines
→ Any personalized order

Please check all details carefully
before placing custom orders.

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💰 REFUND PROCESS

Refunds are processed to your
original payment method:

→ UPI / Cards: 3-5 business days
→ Net Banking: 5-7 business days
→ Wallets: 1-2 business days

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❌ WE DO NOT REFUND FOR

→ Change of mind after delivery
→ Minor color variations
   (hand painted items vary slightly)
→ Damage caused after delivery
→ Wrong address entered by customer

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📞 REFUND QUERIES

WhatsApp: [7876761864]
Email: [aryanthakur2k64273@gmail.com]
We respond within 2 hours weekdays.